Job Responsibilities

  • Planning and facilitating design thinking workshops
  • Deliver design thinking training
  • Produce clear, visually rich documents, presentations and workshop materials
  • Conduct customer research and interviews, in addition to secondary research
  • Senior stakeholder engagement, including interviews and workshops
  • Problem definition and concept generation activities
  • Defining the digital transformation roadmap
  • Identify risks and dependencies early and proactively bring them to the leadership team’s attention
  • Communicate requests received by the client to the project leadership and team
  • Articulate and demonstrate understanding of the roles of other team members in particular User Experience, Design, Content, Technology, QA

Key Qualifications

  • Significant experience in business consulting and client services in areas such as Product Design, eCommerce, Content Management, User Experience, Order Management, Call Centre (CRM) etc.
  • Strong understanding of service design tools
  • Confidence to lead and facilitate workshops and co creation exercises.
  • Experience of design thinking methodology
  • Excellent communication, problem solving and client engagement skills
  • Confident interpretative skills for insight driven analysis
  • Strong judgment, issues management, and problem analysis techniques
  • Proven ability to work both independently and as a part of a team
  • Demonstrated ability to balance priorities on simultaneous projects
  • Capable of interacting with individuals at all client organisational levels
  • Experience working in agile global projects preferred